Dis-Chem is a market leading corporate pharmacy group in South Africa.
The group operates through two divisions, Retail and Wholesale.
The Group employs more than 13 500 full-time and part-time employees. In November 2016, the Group listed 27.5% of its issued share capital on the Johannesburg Stock Exchange (JSE). This was the second largest initial public offering (IPO) on the exchange.
The Group’s “Pharmacy First” approach guarantees that its customers can always depend on there being a pharmacist to assist with their pharmaceutical needs whenever they enter a Dis-Chem store.
In addition to the Group’s pharmaceutical products and services offering i.e. its Dispensary category, its retail front shop has Personal Care and Beauty, Healthcare and Nutrition, Baby Care and other offerings. Other offerings include confectionary, household goods and ancillary services such as clinics, and hair and beauty salons.
As at 3 June 2017, the group traded from 115 stores, including 3 in Namibia, and more than 200 clinics. It has a wide range and assortment of front shop products with over 60 000 SKUs creating a competitive advantage for the group.
The group launched its online platform in 2013 and even though online shopping is still a very small part of Dis-Chem’s operations, it is growing rapidly. The Click and Collect service has proven to be a success and is being provided in all stores.
The group re-launched its loyalty program in August 2016 incorporating the new CRM system. This system will allow for single view of all customer data and interactions. The group currently has over 4.1m loyalty customers accounting for approximately 73% of sales.
Dis-Chem entered the wholesale market in 2013 when it acquired a controlling stake in CJ Distribution to service its own stores as well as third parties.
Over time, Dis-Chem intends to expand its wholesale business into the distribution business whereby it would service both the wholesalers and retailers.
Dis-Chem has been awarded South Africa’s favourite pharmacy brand and number one health and wellness brand by pmr.Africa.